Legal & Governance

Privacy Policy

Introduction

Space Humber ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (the "Site").

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

Information You Provide to Us

We may collect information that you provide directly to us when you:

  • Fill in forms on our Site
  • Subscribe to our newsletter
  • Request information about our services
  • Register for events
  • Apply for our programmes
  • Contact us through our Site

This information may include your name, email address, postal address, phone number, organisation details, and any other information you choose to provide.

Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and your visit, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Click patterns

We collect this information using cookies and other tracking technologies, as described below.

Cookies and Tracking Technologies

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to help us understand how users engage with our Site. Google Analytics uses cookies to collect information about your use of our Site. This information is transmitted to and stored by Google on servers in the United States.

Google uses this information for the purpose of evaluating your use of our Site, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

The information collected by Google Analytics includes:

  • Pages visited
  • Time spent on each page
  • Referring sites
  • IP address (anonymised)
  • Information about your browser, device, and operating system

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

Microsoft Clarity

We use Microsoft Clarity, a user behaviour analytics tool provided by Microsoft Corporation ("Microsoft"), to better understand how visitors interact with our Site. Microsoft Clarity records user sessions and captures information such as:

  • Mouse movements, clicks, and scrolling
  • Page loading times and performance data
  • Form interactions (excluding what you type)
  • Pages visited and navigation between pages

Microsoft Clarity uses cookies and similar tracking technologies to collect this information. The data collected is processed and stored by Microsoft in accordance with their privacy policy.

Microsoft Clarity is designed to respect user privacy and does not:

  • Track users across other websites
  • Collect personally identifiable information
  • Record keystroke data

You can opt out of Microsoft Clarity tracking by enabling Do Not Track in your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Site and services
  • Process and respond to your inquiries and requests
  • Send you administrative information, including information regarding changes to our terms, conditions, and policies
  • Send you marketing and promotional communications (with your consent where required by law)
  • Analyse usage patterns and trends to improve user experience
  • Protect against, identify, and prevent fraud and other unlawful activity
  • Comply with our legal obligations

Data Sharing and Disclosure

We may share your information with:

  • Service providers who perform services on our behalf, such as website hosting, data analysis, and customer service
  • Partners with whom we jointly offer programmes or services
  • Third parties as required by law or if we believe that such action is necessary to comply with the law or legal process
  • Other parties in connection with a business transaction such as a merger, sale of assets, or bankruptcy

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, or to resolve disputes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

Cookie Preferences

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

Data Security

We have implemented appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Children's Privacy

Our Site is not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your country or jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the United Kingdom and process it there.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Space HumberC4Di, Dock StreetHull, HU1 1UUUnited Kingdom

Email: jamie@spacehumber.com

Last Updated

This Privacy Policy was last updated on 22/04/2025